Returns

If you are not completely satisfied with your order, please email me at aloha@mykanake.com or text me at 808-896-8798 within 10 days of your purchase. Message and data rates may apply. Item(s) must be unused and in the same condition that you received it to be eligible for return. Any item purchased at a discounted price is a FINAL SALE and is not eligible for return. Include “RETURN” in the subject line of your email/text, invoice number, contact information and a brief description of why you would like to return an item. Your return must be approved. Please do not return a product unless you have received approval from me. Your return order must be received at our office within two weeks of receiving your return approval from us. You will be responsible for paying for your own shipping costs for returning your item. I recommend selecting a carrier that provides tracking and proof of delivery. I am not responsible for items lost or damaged in transit and this will help ensure that your product is received within the two week return window. We reserve the right to refuse your return if your order is received after the two week time frame, the item is not in its original condition, or if it is damaged or altered in any way. Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be issued for the amount paid in the same form as the initial payment. It may take up to 3 weeks to see the credit in your account, depending on the form of payment.

Exchanges

Due to the handmade nature and limited quantities of our products, I cannot issue exchanges. If you would like a store credit, email me at aloha@mykanake.com or text me at 808-896-8798 and I will be happy to assist you. Message and data rates may apply.

Custom Orders

Due to the handmade nature and limited quantities of our products, custom orders are not eligible for return or exchange unless a special circumstance applies. Email me at aloha@mykanake.com or text me at 808-896-8798 and I will be happy to assist you. Message and data rates may apply.